- Year 2013
- Business groups
- Corporate responsibility
- Indicators and targets
- Corporate responsibility management
- Interaction with stakeholders
- Focus areas of corporate responsibility
- Corporate responsibility risks
- Responsible sourcing
- Financial responsibility
- Social responsibility
- People responsibility
- Environmental responsibility
- Reporting and measuring principles
- Corporate governance
- Financial statements
- Board Of Directors' report
- Consolidated Financial Statements
- Parent company financial statements
- Board of Directors’ proposal
- Signatures of the Board of Directors’ Report and the Financial Statements
- Auditor's report
- Statement by the Supervisory Board
- Investor information
- Download the Financial statements (PDF)
Key events 2013
Itella continued to support professional and junior football in Finland
We extended our agreement with the Football Association of Finland and continued as their main cooperation partner for 2013. Our cooperation dates back to 1994. We have systematically supported football at the top and grassroots levels.
Itella launched the Kauppakassi service with Alepa
We piloted the delivery of groceries to automatic parcel terminals in collaboration with the Alepa Kauppakassi online grocery shopping service. Ten Kauppakassi lockers were built into the Posti automatic parcel terminal at an Alepa grocery shop in Espoo. The project enables customers to pay for and pick up their online grocery deliveries at an automatic parcel terminals.
The Itella logistics center in Pennala was inaugurated
Sections C and D of the Itella logistics center in Pennala were completed on January 2. Rautakesko transferred its warehousing operations from several units in the Capital Region to the new center. The entire logistics center was completed at the beginning of June and offers together with the old warehouse more than 100,000 square meters of warehouse space.
Itella Termo began to deliver locally produced food to consumers
The Termo refrigerated delivery service was originally developed for the food industry by Itella. In January, its scope was expanded to cover food deliveries directly to consumers. The Tamminen meat company, one of our customers, introduced its Meat Box service at the beginning of the year, delivering online orders of responsibly produced meat from pedigree breeds directly to the customer’s door. Tamminen relies on Itella Termo for the deliveries to consumers.
Itella Posti and JM Tieto launched cooperation in B2B marketing
Itella Posti and JM Tieto signed a cooperation agreement on providing B2B marketing services to their customers. Information could be sold from the database of decision-makers and people of influence maintained by JM Tieto, in addition to the Population Information System and the Vehicular and Driver Data Register. JM Tieto provides Itella Posti’s customers with expert services as part of the update and maintenance solutions included in Posti’s service portfolio. JM Tieto has maintained its database of decision-makers and people of influence since 1996. The database covers all of the more than 540,000 companies and organizations operating in Finland as well as their background information and their more than 630,000 decision-makers.
Itella Posti announced the opening of 235 new service points in 2013
Itella Posti announced that it would open a total of 235 automatic parcel terminals and pickup points at R-kiosks during 2013. This serves Itella Posti’s goal of having a network of 1,700 service points by 2020. In February, Posti had approximately 1,100 service points. At the end of the year, its service points numbered more than 1,300.
Payment options for Netposti complemented by a credit facility
The payment options for Itella Posti’s Netposti service were complemented by a credit facility that consumers can use to pay invoices received via Netposti. The credit facility is provided by the financing company Collector Credit AB.
Netposti is a free online mailbox offered to consumers by Itella Posti. The service can be used to receive and archive documents, such as invoices, payslips, and letters from the authorities.
The vast majority of Finns considered postal operations to be of a high quality
According to a survey carried out by the Ministry of Transport and Communications, consumers and companies are satisfied with postal services and the vast majority of Finns considers postal operations in Finland to be of a high quality.
The results support Itella Posti’s observations that the increase in electronic communications reduces the number of traditional letters sent by consumers and companies, and that a growing number of people could consider receiving letters by email or other electronic means instead of traditional mail.
Itella announced the delivery of a healthcare appointment service to Unilabs
High quality and reliability are fundamental to the production and delivery of healthcare appointment letters. For this reason, Unilabs chose Itella’s automated production process, iPost, for a period of three years. The commission involves the production of around 800,000 letters per year.
Unilabs provides diagnostics services in laboratory medicine, medical imaging and other key areas for inpatient and outpatient treatment. The company operates in 11 hospitals, two emergency departments, 20 primary care laboratories and three independent clinics.
Six popular Finnish actors received their own stamps
To celebrate the 100th anniversary of the Union of Finnish Actors, Itella Posti released a stamp booklet featuring six renowned Finnish actors: Ritva Valkama, Esko Salminen, Outi Mäenpää, Martti Suosalo, Krista Kosonen and Aku Hirviniemi. Designed by Klaus Welp, the modern booklet pays tribute to the long tradition of the acting profession. Its cover features the centennial logo of the Union of Finnish Actors. The logo was designed by Arja Karhumaa.
Itella announced the sale of Itella Bank to the Savings Banks Group
Itella announced that it would divest the entire share capital of Itella Bank to the Savings Banks Group. The change in ownership had no impact on the bank’s customer or cooperation contracts, which continued as usual. The 29 people employed by Itella Bank were transferred to the Savings Bank Group as existing employees.
The bank continued to operate and develop its services as usual. The Savings Banks Group provides Itella with the payment traffic and other functions needed by Itella for its services through subcontracting.
Itella participated in the Earth Hour event for the fourth time
On Saturday, March 23, Itella participated in the global Earth Hour climate event for the fourth time. During the event, lights are switched off for an hour at 8.30 p.m. as a symbolic gesture to show support for climate work.
In addition to its headquarters, Itella switched off the advertising lights in its largest facilities in the Capital Region: the Helsinki General Post Office, logistics center and postal center.
The Annual General Meeting re-elected Arto Hiltunen as Chairman of the Board of Directors and Mauri Pekkarinen as Chairman of the Supervisory Board
Itella Corporation’s Annual General Meeting (AGM) was held in Helsinki on March 26, 2013. The AGM adopted the 2012 financial statements and discharged the Supervisory Board, Board of Directors and President and CEO from liability. In addition, it decided that the Board of Directors should consist of eight members. Arto Hiltunen continued as Chairman the Board of Directors, and Päivi Pesola continued as its Vice Chairman.
Jani Jolkkonen was appointed as Senior Vice President, Itella Logistics
Jani Jolkkonen, M.Sc. (Tech.), EMBA, 40, was appointed as Senior Vice President of the Itella Logistics business group in Finland, Scandinavia and the Baltic countries. Previously, he served as Vice President of Delivery and Marketing Services at Itella Mail Communications. Jolkkonen was also appointed as a member of Itella’s Executive board. He reports to President and CEO Heikki Malinen.
Itella announced the installment of driving style monitoring devices in its delivery and transport vehicles in Finland
Itella announced that it would install driving style monitoring devices in all of its delivery and transport vehicles in Finland. This will serve to reduce annual fuel consumption by 1.1 million liters. The investment is significant in Finland, and no other companies have implemented monitoring on a similar scale. Itella will install a total of 4,000 driving style monitoring devices, which will enable us to collect information on the traffic behavior of vehicles and produce information on problematic situations. In addition, the new technology will enable us to pursue our environmental goals more effectively and improve the occupational safety of delivery and transport employees.
Itella clarified its financial targets and launched a performance improvement program
The Board of Directors clarified the Itella Group’s long-term goals for 2013–2017. The focus shifted from growth to the improvement of profitability and the strengthening of solvency.
Despite earlier measures, Itella’s performance is not in line with its targets. To ensure its competitiveness and profitability, Itella established a new performance improvement program that covers the years 2013 and 2014. The program aims for EUR 100 million in cost savings.
Itella launched cooperation negotiations to improve efficiency
Itella launched cooperation negotiations in Finland on April 15. The negotiations were related to centralized and decentralized Group functions as well as Itella Mail Communications and Itella Logistics in Finland, Sweden, Norway, Denmark, Estonia, Latvia, Lithuania and Poland.
The negotiations concerned a total of 1,500 employees, mainly in administrative expert and supervisory positions.
Itella renewed its ICT operating model
Itella renewed its ICT operating model and signed an extensive partnership agreement with IBM. As part of the agreement, Itella outsourced some of its ICT operations to IBM. A total of 123 employees in seven countries transferred to IBM as existing employees.
The outsourcing affected parts of Itella's application management services, data center and related infrastructure services, and part of application and system development.
Itella Posti announced a pilot project of optical reading services from PostNL
Itella Posti launched a cooperation project with PostNL, the national postal service of the Netherlands, on an optical reading system for addresses in deliveries. The arrangement did not result in any redundancies. Instead, the affected employees continued in their main tasks in mail handling. During the pilot phase of approximately six months, we purchased the coding service from PostNL Shore, a subsidiary of PostNL. The company specializes in the use of optical reading systems and offers services to many postal companies. Despite positive experiences, we decided not to continue the cooperation after the pilot project.
Itella outperformed its environmental goals by reducing carbon dioxide emissions from letter delivery by 10% in a year
Itella announced that it had reduced its carbon dioxide emissions in Finland by 6,000 tonnes during 2012. Its carbon dioxide emissions in relation to net sales decreased by 26% between 2007 and 2012. This clearly exceeds Itella’s goal of a 10% reduction.
Most of Itella’s carbon dioxide emissions are generated by the transport and delivery of mail items. Itella has improved its energy efficiency by reducing the fuel consumption of its vehicles and the electricity consumption of its postal centers, among other measures.
Cooperation negotiations were completed
Launched on April 15, the cooperation negotiations concerning administrative positions were completed at the end of May. The negotiations concerned centralized and decentralized Group functions as well as Itella Mail Communications and Itella Logistics in Finland, Sweden, Norway, Denmark, Estonia, Latvia, Lithuania and Poland. The need for redundancies turned out to be smaller than expected. During the negotiations, Itella was able to reduce the number of redundancies through voluntary and retirement arrangements. Initially, the estimated need for redundancies was 350 employees, including 290 employees in Finland. By the end of the negotiations, this number had decreased to 183 employees, including 147 people in Finland.
Itella and DHL Express launched cooperation
Itella Posti and DHL Express signed a cooperation agreement on domestic deliveries. According to the agreement, Itella takes care of the nationwide distribution of DHL road express shipments of imports to Finland. DHL Express continues to handle the pickup of road express shipments of exports and all pickup and delivery of air express shipments.
Itella Posti opened new automatic parcel terminals in different parts of Finland
In May, Itella Posti opened 54 new parcel terminals at R-kiosks in different parts of Finland, in addition to the existing 40 terminals. In the near future, the service point network will be expanded by some 200 new automatic parcel terminals.
The automatic parcel terminals enable customers to collect parcels ordered from Finnish online shops and mail order companies. They can also purchase stamps and bring in customer returns. The R-kiosks that serve as parcel terminals can be identified by a sticker on the door.
Changes to postage fees
Itella Posti announced changes to the most common postage fees from June 3. The price of a first-class stamp increased to 85 cents from 80 cents, and the price of a second-class stamp increased to 75 cents from 70 cents. The prices of Posti’s forwarding, delivery interruption and parcel services were adjusted as well.
Finnish households spend an average of nearly EUR 30 per year on sending cards, letters and parcels, which means an annual increase of around EUR 1.50 to EUR 2.00 per household.
The new Itella logistics center in Pennala was completed
The new Itella logistics center in Pennala was completed in full. Its construction was begun in May 2011, and it was commissioned at the beginning of June 2013. The size of the logistics center is equal to ten football fields. Together with the old Pennala warehouse, it offers nowmore than 100,000 square meters of warehouse space for the customers of Itella Logistics.
The new center employs 200–300 logistics professionals.
Itella employed 2,800 seasonal employees during the summer
Itella provided summer jobs for approximately 2,800 people in different parts of Finland. Most of them worked in mail delivery, sorting and transportation.
A large portion of the seasonal employees are students who substitute for permanent employees during the summer holiday season. The duration of summer jobs varies from a few weeks to a few months, with most of the work being available between June and August.
Empower transferred its payroll administration to OpusCapita
Empower and OpusCapita signed an agreement on the business transfer of payroll administration and travel expense accounting services to OpusCapita.
The entire payroll administration team at Empower transferred to OpusCapita as existing employees.
Esa Viitamäki was appointed as CIO at Itella
Esa Viitamäki, B.Sc. (born in 1958) was appointed as CIO at Itella. Previously, he served as CIO at LocalTapiola. Viitamäki has 30 years of experience in expert and managerial positions in the ICT sector.
He was also appointed as a member of Itella’s Management Board.
Itella established a new unit for the development and growth of e-commerce
Itella established eCommerce, a new unit focusing on the development and growth of e-commerce. The new unit serves to ensure that we offer an effective range of services for e-commerce companies and meet our goals for growth.
Aku Happo, BBA, MBA, was appointed as Vice President, eCommerce. Happo was also appointed as a member of Itella’s Management Board. He reports to President and CEO Heikki Malinen.
OpusCapita sold its printing business in Poland to PostNord
OpusCapita signed an agreement on the divestment of its printing business in Poland to PostNord. As part of the transaction, 50 employees transferred from OpusCapita to the PostNord Strålfors business unit in Warsaw. In 2012, the employees processed around 60 million mailings.
PostNord Strålfors offers a wide selection of communications solutions, from digital printing to putting of mail into envelopes all the way to electronic channels.
Itella was celebrated as one of the best international logistics operators in Russia
The EuroAsian Logistics Association (EALA) presented the best logistics operators in Russia in 2012 with awards in Moscow. Itella was selected as one of the best international logistics operators. In addition, we were selected as the leading provider of logistics services and included in the prestigious Russian Top 10 of logistics operators. EALA is the largest logistics association in Russia and the CIS. It selects the best logistics operators in Russia annually.
Itella released a stamp to celebrate the 65th birthday of the president of Finland
Itella Posti released a stamp to celebrate the 65th birthday of Sauli Niinistö, President of Finland. Designed by Tapio Vapaasalo, professor emeritus at Aalto University, the stamp highlights the value leadership of the president. Unlike previous presidential stamps, the birthday stamp is based on a photograph instead of a traditional portrait painting.
Timo J. Anttila was appointed as Vice President, Stakeholder Relations at Itella
Timo J. Anttila, Master of Social Sciences, 50, was appointed as Vice President, Stakeholder Relations at Itella. He is responsible for corporate communications, stakeholder relations and corporate responsibility. Anttila reports to President and CEO Heikki Malinen. He was also appointed as a member of the Management Board.
Before joining Itella, Anttila had served as Head of Communications at Danske Bank since 2008.
Itella signed a letter of intent on selling Logia Software
Itella signed a letter of intent on selling its subsidiary Logia Software in a management buyout to Managing Director Markku Kokko and Business Unit Manager Seppo Marjamäki. The planned transaction was part of the renewal of Itella’s ICT operating model, which was launched in the spring of 2013.
Logia Software has more than 30 years of experience in providing and developing systems for delivery, sourcing and warehousing. Itella continues to be Logia Software’s customer.
The Finnish personalized stamp was reformed on its tenth anniversary
In the spring of 2003, Itella Posti was the first company in the world to introduce an innovative personalized stamp application that enabled customers to design stamps on the Posti website. The service concept was reformed in celebration of its tenth anniversary. Up until now, the service has been used to design around eight million personalized stamps.
Its new features include a greeting of 150 characters that can be added to a sheet of ten stamps. In addition, the service now includes selections of images suitable for a variety of special occasions.
A Finnish stamp was selected as the most beautiful stamp in Europe
A jury of nine expert philatelists selected a Finnish stamp as the most beautiful stamp in Europe in a competition organized by PostEurop. Designed by Susanna Rumpu and Ari Lakaniemi, the winning entry depicts a 1933 model Volvo, with two drivers standing in front of the vehicle.
The competition was for EUROPA stamps released in the spring of 2013, attracting 56 entries depicting mail vehicles in line with the theme of the series.
Management buyout of Logia Software finalized
Itella sold its subsidiary, Logia Software, to its management, Managing Director Markku Kokko and Business Unit Manager Seppo Marjamäki. The planned transaction is part of renewing Itella's ICT operating model, which started in spring 2013.
In April, Itella announced that it will renew its ICT operating model and signed an extensive partnership agreement with IBM. The contract price will not be published by the parties to the trade. Itella will continue as Logia Software's customer after the transaction.
Itella Posti released a stamp to celebrate the Finnish Parliament
Itella Posti released a first-class stamp to celebrate the 150th anniversary of the Finnish Parliament. Established in 1863, the parliament was fundamental to the development of the Finnish nation-state.
Designed by Timo Berry, the simple but elegant stamp features the theme of the anniversary: “Law, work, peace, light.” In the background, the borders of Finland are illuminated, detaching the country from its past. The stamp also includes the emblem of the anniversary.
Itella published the world’s first official Angry Birds stamps
Itella Posti released the world’s first official Angry Birds stamps, which feature six of the popular game characters: five birds and a pig. The stamps were designed by Toni Kysenius, Art Director at Rovio Entertainment, who also designed the HockeyBird character and stamp for the 2012 Ice Hockey World Championships.
To ensure authenticity, the Angry Birds stamps feature a pattern only visible under UV light. In addition, an irregular perforation follows the shape of the characters.
Itella Posti celebrated its 375th anniversary
Governor General Per Brahe the Younger established the national postal service in Finland on September 6, 1638. At the time, Finland was part of Sweden. Count Per Brahe the Younger was a Swedish soldier and statesman who developed and reformed Finland significantly in the seventeenth century.
Itella published its new vision and strategy, seeking growth in e-commerce and in Russia
Itella published its new vision and strategic goals for up until the year 2020. Customer focus now guides our operations more strongly than ever before. Itella’s new vision is: Your first choice in postal, logistics and e-commerce services. Its mission statement is: Our main mission is to manage the flow of commerce and everyday life. The new vision and strategy were prepared in response to the international transformation of the postal industry, the most extensive one in its history. The economic recession and the strong increase in digital communications threaten to reduce the volumes of traditional letter and publication distribution by 50% by 2020.
Itella Information changed its name to OpusCapita
Itella Information, part of the Itella Group, announced that it would change its name to OpusCapita on November 1. The company continues its strong growth strategy in the Nordic and European markets. OpusCapita is a leader in financial management and cash flow automation and outsourcing services. The change is in line with Itella’s new vision and strategy. OpusCapita continues to be part of the Itella Group.
The Board members of OpusCapita were appointed
The following members were appointed to OpusCapita’s Board of Directors: Heikki Malinen, President and CEO, Itella; Sari Helander, CFO, Itella; Juhani Strömberg, Vice President, Strategy and Development, Itella; Timo Löyttyniemi, CEO, State Pension Fund; Juha Mikkola, Senior Investment Director, Norvestia; and Ossi Pohjola, Business Owner and Board Professional, Business Integration Group.
Itella hired 3,300 seasonal employees for Christmas
Itella announced that it was preparing for the Christmas season by hiring 3,300 seasonal employees in different parts of the country. The need for additional employees was highest in the sorting of Christmas greetings and parcels as well as mail delivery. Most of the seasonal employees started their work by mid-December. The busiest weeks were the two weeks before Christmas, as a result of the deadlines for sending Christmas greetings and a peak in mail volumes.
Itella’s study showed that 60% of Finnish online shoppers would be willing to buy food online
According to a study carried out by Itella on the conditions of e-commerce, as many as 40% of online shoppers were not aware that Finland had online grocery shops. Of all online shoppers, 60% would be willing to buy food online at least once a month.
The respondent groups that were most interested in online food shopping included families with children, people with high incomes and people aged 40–59. The survey was carried out by M3 Panel in August and September. The 800 respondents were a representative sample of people aged 18 to 65.
PT Logistiikka merged with Itella Logistics
PT Logistiikka merged with Itella Logistics on October 1, 2013. The purpose of the merger was to streamline the Group’s structure and integrate operations. The 37 employees of PT Logistiikka transferred to Itella Logistics as existing employees. PT Logistiikka became part of Itella Logistics in conjunction with the acquisition of the groupage logistics business of VR Transpoint, which was completed on October 1, 2012.
No agreement was in force in mail communications and logistics
As a result of failed collective employment agreement negotiations in mail communications and logistics, no agreement was in force in early November. The negotiations failed because Service Sector Employers PALTA was unable to comply with the demands made by the Finnish Post and Logistics Union PAU with regard to the transformation of the postal industry. The situation caused some disruptions in mail delivery.
The Finnish Christmas stamp celebrated its 40th anniversary
Itella Posti released its new Christmas stamps in early November. Designed by Susanna Rumpu and Ari Lakaniemi, the stamps were inspired by the nostalgic world of old postcards and scrapbook pictures.
The first Finnish Christmas stamps were released on November 15, 1973.
Itella introduced the Itella Maksuturva service
Itella launched the Itella Maksuturva service for e-commerce operators. Posti Safe Payment serves as a convenient channel for customers to pay their orders and return products.
Consumer customers can use the service to monitor deliveries, contact retailers, notify retailers of product returns and print address labels for product returns. The service is in line with the new e-commerce legislation, which is based on the EU directive on e-commerce. Itella provides the service in collaboration with Suomen Maksuturva.
Our study showed that paper Christmas greetings are far more popular than digital ones
According to a survey carried out by TNS Gallup for Itella, 73% of consumers were planning to send both paper and digital Christmas greetings. Each consumer sends Christmas cards to an average of 17 people. Christmas cards continue to be a strong tradition, and their number has remained practically unchanged in recent years. Women are more enthusiastic about sending Christmas cards than men: according to the survey, 86% of women and 65% of men had sent Christmas cards in the most recent years. Age is also a factor: the older a consumer is, the more likely the consumer is to send Christmas cards.
Itella made a Christmas donation to the New Children’s Hospital 2017 project
We donated our Christmas gift funds to the New Children’s Hospital 2017 project, as we wanted to contribute to the construction of a new national expert unit in children’s hospital care in Finland.
The number of Christmas parcels delivered by Itella increased by one million
In 2013, the number of Christmas parcels delivered by Itella was 1.1 million higher than in the previous year. In total, Itella delivered nearly 32 million parcels in 2013. The amount of Christmas deliveries from consumer online shopping increased by 11% from the previous Christmas.