Download center

Research and development

The Itella Group’s research and development expenditure in 2013 was EUR 11.3 (15.2 in 2012) million, or 0.6% (0.8% in 2012) of operating expenses.

Itella Mail Communications focused on long-term forecasts and the analysis of factors affecting the demand for and profitability of postal operations. In addition, Itella Mail Communications studied the progress made in electronic invoicing, the structure and digitization of letter traffic, the significance of e-commerce as a channel for shopping and the development of newspaper and magazine subscriptions in the near future.

The development of new electronic services continued. The Posti Maksuturva service in collaboration with Suomen Maksuturva for e-commerce operators for the management of online payments and product returns was launched. In terms of physical services, the delivery of groceries to parcel points in collaboration with the Alepa Kauppakassi was piloted and the Termo refrigerated delivery service from small food producers directly to consumers was launched. The electronic delivery pilot project in the archipelago in southwestern Finland was completed.

Itella Logistics invested in a new freight operating system. The integration of domestic transport optimization and management systems continued.

OpusCapita began to develop a new global mail communications platform and continued the development of products designed for cash flow automation by introducing new mobile and cloud service solutions and by investing in the user-friendliness of products.