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GRI content index

We have self-declared our reporting to be Application Level B of the GRI G3 Guidelines.

PricewaterhouseCoopers Oy has checked our reporting and has confirmed it to be Application Level B.

Reported


Partly reported









Included Reference page Remarks
1. Strategy and Analysis
1.1 CEO's statement President and CEO's review
1.2 Key impacts, risks and opportunities Strategy
Focus areas of corporate responsibility
Corporate responsibility risks
Indicators and targets

2. Organizational Profile
2.1 Name of the organization
Itella Corporation
2.2 Primary brands, products and services Itella in brief
2.3 Operational structure incl. main divisions, operating companies, subsidiaries, joint ventures Itella in brief
Group companies

2.4 Location of organization's headquarters
Itella's headquaters is based in Helsinki
2.5 Number of countries and names of countries with major operations or that are relevant to sustainability issues Itella in brief
Itella Mail Communications
Itella Logistics
OpusCapita

2.6 Nature of ownership and legal form
Share capital and shareholding
Owner
  Markets served (geographic breakdown, sectors served, types of customers/beneficiaries) Itella Mail Communications
Itella Logistics
OpusCapita

2.8 Scale of the reporting organization (Number of employees, net sales, total capitalization by debt and equity, quantitity of products/services provided) Key figures
Itella Mail Communications
Itella Logistics
OpusCapita

2.9 Significant changes regarding size, structure or ownership (location of, or changes in operations, incl. facility openings, closings, and expansions; and changes in share capital structure)
No significant changes during the reporting period
2.10 Awards received in the reporting period Itella Logistics
Multicultural workplace

3. Reporting Principles

Report profile


3.1 Reporting period (e.g., fiscal/calendar year) for information provided Reporting and measuring principles
3.2 Date of most recent report
The previous annual report and corporate responsibility report were published in April 14, 2013
3.3 Reporting cycle (annual, biennial, etc.) Reporting and measuring principles
3.4 Contact point for questions regarding the report or its content www.itella.com

Report scope and boundary


3.5 Process for defining report content (materiality, prioritizing topics and stakeholders using the report) Materiality assessment
About the report

3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) Reporting and measuring principles
3.7
State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope)
Reporting and measuring principles
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations Reporting and measuring principles
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols Reporting and measuring principles
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods)
No significant changes during the reporting period
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report
No significant changes during the reporting period

GRI content index


3.12 GRI content index GRI content index
4. Governance, Commitments and Engagement

Governance


4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer Corporate Governance Statement 2013
4.3
For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members
Corporate Governance Statement 2013
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Corporate Governance Statement 2013
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance) Remuneration statement
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided Corporate Governance Statement 2013 Itella complies with the Finnish Corporate Governance Code
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics Corporate Governance Statement 2013
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation Strategy
Interaction with stakeholders
Responsible sourcing
http://www.itella.com/about/company/ethics/
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles Board of Directors
Risk management

4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance Corporate Governance Statement 2013


Commitments to External Initiatives



4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization Risk management
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses Managing social responsibility
Environmental responsibility

4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations Interaction with stakeholders

Stakeholder Engagement


4.14 List of stakeholder groups engaged by the organization Interaction with stakeholders
4.15 Basis for identification and selection of stakeholders with whom to engage Interaction with stakeholders
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Interaction with stakeholders
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns Stakeholder survey
Challenges in 2013
Job satisfaction

Economic Performance Indicators

Management Approach Financial responsibility management
Indicators and targets
Risk management



Economic Performance



EC1* Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments Financial responsibility
Tax footprint
Sponsoring

EC2* Financial implications, risks and opportunities due to climate change Environmental responsibility
Itella Green services

EC3* Coverage of defined benefit plan obligations Pension liabilities 2% of the employees have defined benefit pension plans
EC4* Significant subsidies received from government Other operating income
Environmental Performance Indicators

Management Approach Environmental responsibility management
Indicators and targets
Environmental responsibility


Materials



Energy


EN3* Direct energy consumption by primary energy source Environmental reporting
EN4* Indirect energy consumption by primary source Environmental reporting
EN5 Energy saved due to conservation and efficiency improvements Energy and waste efficiency
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives Vehicle emissions
Itella Green services


Emissions, Effluents and Waste


EN16* Total direct and indirect green-house gas emissions by weight Environmental reporting
EN17* Other relevant indirect greenhouse gas emissions by weight Environmental reporting
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved Vehicle emissions
Environmental responsibility
Itella Green services

EN20* Total amount of waste by type and disposal method Environmental reporting
EN22* Total amount of waste by type and disposal method Environmental reporting
EN23* Total number and volume of significant spills
No significant spills occured during the reporting period

Products and Services


EN26* Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Itella Green services

Compliance


EN28* Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
No significant fines or sanctions during the reporting period
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce Environmental reporting Subcontracting reported for Finland only
Social Performance Indicators
Labor Practices and Decent Work

Management approach to labor practices and decent work People responsibility management
Indicators and targets
People responsibility



Employment



LA1* Total workforce by employment type, employment contract and region Job satisfaction
People responsibility

LA2* Total number and rate of employee turnover by age group, gender and region Number of personnel
Employees
The best employer


Labor/Management Relations


LA4* Percentage of employees covered by collective bargaining agreements People responsibility
LA5* Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements Number of personnel The local legislation is obeyed

Occupational Health and Safety


LA6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs
78.3% (84.4%) of total workforce represented in committees
LA7* Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region Workplace safety
People responsibility
Reported for Finland only

Diversity and Equal Opportunity


LA13* Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity People responsibility
Multicultural workplace

LA14* Ratio of basic salary of men to women by employee category
Reported for Finland only, ratio 95% (96%)

Human Rights

Management approach to human rights Social responsibility management
Responsible sourcing
People responsibility management
Corporate responsibility risks


Investment and procurement practices


HR2* Percentage of significant suppliers and contractors that have undergone human rights screening and actions taken Responsible sourcing
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, incl. percentage of employees trained People responsibility management

Non-discrimination


HR4* Incidents of discrimination and actions taken
No reported discrimination incidents

Child labor


HR6* Operations identified as having significant risk for child labor and measures taken to contribute to the elimination of child labor Social responsibility management No significant risks during the reporting period

Forced and compulsory labor


HR7* Operations identified as having significant risk for forced or compulsory labor and measures taken to contribute to the elimination of forced or compulsory labor Social responsibility management No significant risks during the reporting period

Society

Management approach to society Responsible sourcing
People responsibility management
Indicators and targets
Social responsibility management
Corporate responsibility risks


Corruption


SO3* Percentage of employees trained in anti-corruption policies and procedures Employee Code of Conduct
People responsibility management

SO4* Actions taken in response to incidents of corruption
No incidents of corruption during the period under review

Public Policy


SO6 Total value of financial and in-kind contributions to political parties, politicians and related institutions
Itella does not support any political parties or institutions
SO7 Number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
No court decisions during the period under review. The Finnish Competition Authority is investigating one case concerning the misuse of the dominant market position

Compliance


SO8* Monetary value of significant fines and number of non-monetary sanctions for non-compliance with laws and regulations
No significant fines or sanctions for non-compliance with laws and regulations

Product Responsibility

Management approach to product responsibility Social responsibility
Indicators and targets
Our customer promise
Corporate responsibility risks


Customer Health and Safety


PR2 Number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes
None during the period under review

Product and Service Labeling


PR4 Number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
None during the period under review
PR5 Practices related to customer satisfaction and results of customer satisfaction surveys Our customer promise
Indicators and targets


Marketing Communications


PR7 Number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, advertising, promotion, and sponsorship
None during the period under review

Customer Privacy


PR8 Number of substantiated complaints regarding breaches of customer privacy and losses of customer data Challenges in 2013

Compliance


PR9* Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services   None during the period under review

*) GRI Core indicator