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We continually work to improve job satisfaction

In October, we carried out our annual personnel survey in order to determine and improve the level of job satisfaction. We sent the survey to all of the employees. The response rate decreased slightly to 64% (66% in 2012).

Despite a challenging year, we recorded the same overall result as in the previous year: 3.78 (on a scale of 1–5). Management was one of the areas that had improved somewhat. The highest rating was given to the statement: “I know what is expected of me.” The lowest rating was given to the statement: “Itella offers me opportunities for professional development.”

The results will be used to set clearer goals and support job rotation between business operations, among other measures. In addition, based on the results, each team will come up with at least one practical development measure for 2014.