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Materiality assessment

We updated our materiality assessment based on the stakeholder survey. In addition, we supplemented the assessment, based on discussions with managers. The materiality assessment has been discussed and approved by our Executive Board and corporate responsibility steering group.

Based on the materiality assessment, we have determined key measures in terms of corporate responsibility. For 2014, the focus areas include further improving the customer experience in postal and other services, and ensuring safety, including traffic and occupational safety, as well as being the best employer. This means that we will manage our operations responsibly, develop our employees’ competencies and offer career opportunities.