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People responsibility management

Our human resources strategy provides guidelines for personnel development based on the needs of business operations and employees, in line with corporate responsibility. Our principles of people responsibility and ethical guidelines for personnel are in line with the UN Global Compact initiative.

We measure the quality of the management and the state of the workplace community by carrying out annual personnel surveys. We use the results in the development of our organizational culture, processes and operating models. In addition, we use the unit-specific results in the development of the workplace environment, operating methods and supervisory work. We actively cooperate with our personnel, and managers and employee representatives meet regularly at cooperation meetings.

The leadership cornerstones lay the foundation for consistent management practices in all of our units. They indicate what is expected of a good manager or supervisor at Itella. Our change management concept supports the management of our business operations. We want to ensure good change management and offer everyone an opportunity to participate in changes.

The management of well-being at work is an important part of our human resources strategy. We monitor employee well-being by using various indicators, such as an annual personnel survey, the number of sick leave days and the reasons for sick leave as well as disability, retirement and occupational accidents.

Employee Code of Conduct


Intended for all of our employees, our Employee Code of Conduct covers laws and regulations, good business practices, nondiscrimination, equality, conflicts of interest, ethical commercial practices and environmental responsibility. It addresses core issues that help our employees choose the appropriate procedure in situations that require them to use their discretion.

It also describes notification, investigation and sanction procedures in cases of noncompliance. If we learn of a case of possible noncompliance, we investigate the case discreetly without delay. We communicate our ethical guidelines through internal channels, such as the intranet and our personnel magazine.

All employees in all our countries of operation are required to familiarize themselves with the guidelines and comply with them in their work. Online training related to the guidelines is compulsory for all employees. We systematically monitor completion of the training. Our target for 2013 was for at least 95% of our entire personnel to complete the online training. We did not reach this target: a total of 90% of all our employees completed the training. The completion rate of our company's management was 100.

Read our Code of Conduct