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Itella Mail Communications


  • Domestic and international delivery solutions: letters, direct marketing, newspapers, magazines, small items, parcels
  • Electronic delivery solutions, transaction and postal services
  • Posti shops and postal agency outlets, pickup points, parcel terminals and corporate customer outlets
  • Comprehensive e-commerce solutions
  • Target group, analytics and address register update services and online tools for marketing communications

Countries of operation

  • Finland
  • Estonia

Key figures

  • Around 11 million postal items shipped each day
  • Nearly three billion shipments per year
  • Nearly 6,200 delivery routes
  • Around 67 million kilometers driven annually in mail delivery

Key figures 2013

  • Net sales: EUR 1,160.2 million
  • Operating result (non-IFRS)*: EUR 66.7 million
  • Operating result (EBIT): EUR 64.1 million
  • Personnel: 16,706 (12/31/2013)

*) Non-IFRS = before non-recurring items

The most extensive transformation in the history of the postal industry was the factor with the strongest effect on Itella Mail Communications in 2013. Letter and publication delivery volumes are decreasing with the increasing pace of the digitization of communications. We estimate that the volumes will decline by 50% by 2020. At the same time, the number of parcels transported is increasing as a result of e-commerce.

Our customers’ needs and postal affairs have been changing for several years. People’s mobility and use of time create needs for new solutions that complement traditional postal services. Our customers increasingly want to make their own decisions about the shipment and delivery of their mail. We have responded to this need by introducing new electronic services and reforming Posti's service point network.

By developing our electronic services, we can improve the level of service in sparsely populated and remote areas. In addition to full-service postal service points, our network of service points includes parcel terminals, pickup points, corporate customer outlets, home-delivery services,, the Posti mobile application, around 3,200 stamp retail locations, around 7,000 letterboxes and the Netposti electronic mailbox.

We increased the number of Posti’s service points by more than 200 during the year. In addition, we opened a total of 176 parcel terminals. Our goal is to increase the number of service outlets to 1,500 by 2016 and to 1,700 by 2020. The number of Netposti users was 534,000 at the end of the year, representing an increase of 100,000 in 2013.

Net sales

Deliveries in total


Additional graphs

Unit costs of mail delivery by type of population center

Addressed letters



Netposti's electronic letters

Consumers registered in Netposti
Subscriptions of magazines and newspapers
Unaddressed direct marketing

The value of good’s online shopping in Finland 2003-2013


Number of consumer invoices in Finland 1991–2013


Number of Christmas cards sent since 1882